Welcome to Aruzzo Sex Toys store. Our page of Frequently Asked Questions about our company and our procedures. We invite you to familiarize yourself with what we offer to our customers and how we handle each and every order.

Q. What happens when I place an order?

A. Here are the steps that take place when you have placed your order:

Your credit card is charged at the moment you click "finish" through the most secure means possible, with up to 256 bit SSL encryption. This means that we do not store credit card numbers on the site. It's like making a transaction in a physical store.

1) Your order is uploaded in the queue into our order system and an order number is assigned. Overnight shipments get first priority, 3-day shipments are next priority and standard shipping orders get placed at the back of the line. This order is the sequence that our packing facility crew members pack the orders.
2) Your products will be picked and packaged into a discreet plain box by one of our crew members.
3) The shipping label will print and will be matched with the order number and will wait on the line for mail pickup.
4) Your order will ship discreetly and no one will know there are sex toys in the box.
5) Your tracking number will be uploaded. To retrieve your tracking information, visit http://LegendSales.net and enter your order number and email address as shown on your receipt.
6) You will receive your package in a timely manner by either USPS or UPS.

Q. When will my order ship?

A. Here are the approximate order processing times:

Please note that these are the standard shipping times however they may vary and cannot be guaranteed.
Our mail pickup occurs in the morning and as a result, orders placed before 10pm should ship the following business day, orders placed after 10pm will ship the next business day after.

Our warehouse is closed on the weekends, but the online store is not. As a result, some ground shipments placed Saturday and Sunday may not ship until Tuesday, the reason for this is that we always take priority with 3-day and overnight shipments, which will always ship on Monday. We do our best at getting orders out quickly as possible.

Q. How long will my order take to ship to me?

A. On average it takes approximately 3-7 business days for standard shipping to the continental US.

For a more detailed shipping information, please visit our shipping policies.

Q. Can I track my order?

A. Please visit http://LegendSales.net to track your order.

Please allow at least 1 business day for tracking information to be uploaded. Enter your order number and email address as shown on your receipt.

Q. Do you accept returns?

A. It is a very unsanitary practice for any adult toys store to accept returns.

We will never risk the health of our customer be re-selling returned items, please view our return policy.

Q. Where can I find more information on sex toys?

A. Please view our guide about Vibrators

You can also forward your questions via email, phone or for anonymous, discreet help in choosing a product, try our online live chat with a sales representative.

Q. Where do you ship to?

A. We ship to USA, Puerto Rico, Guam, US Virgin Island and US Military addresses around the world.

Please note: Currently we do ship to some international addresses. If you cannot find your country in the checkout page then we do not ship to that country.
There are some customs problems with adult novelties being imported in certain countries this is why your country may not be listed.

Q. What forms of payment do you accept?

A. We accept VISA, MasterCard. We also accept check, and money order by request.

Please contact customer service with a money order or check request and we will respond with further instructions. Email is the best way to contact us so we can reply with the address.

Q. Is it discreet and private to buy sex toys?

A. We understand your need for privacy and conduct our business in the most discreet manner possible.

Please view our privacy policy page to learn more about how we protect your personal information and prevent anyone from knowing that you bought sex toys from us.

Q. Why shop for sex toys at Aruzzo.com?

A. We are backed by years of experience in the adult industry.

Aruzzo.com is operated by Legend Sales, an adult retailer who has been in business since 2004 offering a wealth of information, guidance and adult products to enhance the sex lives of couples and singles alike. You can trust us with matters of privacy, and the best in discreet and professional customer service. With thousands of satisfied customers, jump on board and give us a try today!